Privacy Policy

Protecting your privacy is very important to us. RELIAVET, LLC (hereinafter “Reliavet,” “we,” “our,” and “us”) knows you care about your privacy and the protection of your personal information, and we are committed to providing the necessary protection to your online privacy. Reliavet is committed to adhering to federal and state privacy laws and industry guidelines for using any personal information collected from this website to protect you and your identity. We are telling you about our Privacy Policy so you know what information we collect, why we collect it, and what we do with it. We are also required to give you this notice about our privacy practices, our legal duties, and your rights concerning your personal information.

We must follow the privacy practices described in this notice while it is in effect. This Privacy Policy and Disclaimer (“Privacy Policy,” “Policy”) describes the types of information we may collect from you or that you may provide when you visit https://reliavet.com and any other website that links to this Privacy Policy (the “Site,” “Website”) and our practice for collecting, using, maintaining, protecting, and disclosing that information. This Policy does not apply to any information collected by third party websites, software, or services accessible through our website, which is governed by the terms of service and privacy policies of the providers/owners of such services. Even if the third party is affiliated with us, we have no control over these linked sites or services, each of which has separate privacy and data collection practices independent of us and other third party websites that may be accessible from this Site. Data collected by third party websites (even if offered on or through our site) is not received by us. As such, we are not responsible for the privacy practices or the content of any such websites or liable for the acts or omissions of such third parties. These linked sites are only for your convenience, and you, therefore, access them at your own risk. Nonetheless, we seek to protect the integrity of our website and the links on our website. We, therefore, request any feedback on not only our website but for sites our website links to as well (including if a specific link does not work). Please read on to learn about our collection and use of your personal information and how we protect your privacy. By using or accessing the Site in any manner, you acknowledge and agree that you accept the practices and policies outlined in this Privacy Policy, and you agree that we may collect, use and share your personal information as described herein.

Scope

Throughout this Policy, the terms “Reliavet,” “we,” and “our” shall mean Reliavet and its employees, staff, agents, representatives, successors, assigns, and any affiliates (“Reliavet”). This Privacy Policy applies to this Site, https://reliavet.com (however accessed and/or used, whether via personal computers, mobile devices, or otherwise (collectively, “Device”) and other interactive features, applications, or downloads that we operate that are available through this site or that interact with this site and post this Privacy Policy (collectively, “Site” or “Website”). For the purpose of this Privacy Policy, “you” and “your” means you as the visitor of the Website.

This Policy applies to customer information we collect through (1) our Website; or (2) in email, text messages, or other electronic communications between you and this Website.

When using this Website, you may choose to interact with features from third parties that operate independently from Reliavet, such as social media widgets and links to third-party websites. Reliavet has no control over and is not responsible for the privacy practices of such third parties.

This Privacy Policy is not a contract and does not create any contractual rights or obligations.

Website Disclaimer

The information and content provided on or accessed through this Site are intended for general, noncommercial, informational purposes only and do not constitute the provision of advice.

Except as expressly provided otherwise, the information on this Website is provided for general information, is not intended to provide veterinary advice, and should not be relied upon as a substitute for professional veterinary advice, diagnosis, or treatment. Your use and access of this Website alone establishes no veterinary/patient relationship unless specifically agreed to and acknowledged by Reliavet. No diagnosis or treatment is being provided through the general use and access of this site, and such may only be provided, as specifically acknowledged and provided by Reliavet, through individual communication to you directly after confirmation of a veterinarian/patient relationship. The information contained here should be used in consultation with the veterinarian of your choice. No guarantees or warranties are made regarding any of the information contained within this Website.

This Site is intended for use by individuals who are located within the United States. If you live outside the United States, you may see information on the Sites about products or therapies that may not be authorized in your country.

Reliavet does not recommend or endorse any specific company, products, equipment, services, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by Reliavet, its employees, medical staff, and others appearing on the Site at the invitation of Reliavet or other visitors or contributors to the Site is solely at your own risk.

Website Privacy Policy

Reliavet is committed to protecting the privacy of visitors to our Website. This Policy will inform you how Reliavet handles the collection, use, disclosure, transfer, and storage of your information collected on this Website. Please take a moment to familiarize yourself with our privacy practices, and let us know if you have any questions.

This Privacy Policy, together with the Terms of Use posted on our Website, sets forth the general rules and policies governing your use of our Website.

We may update this Privacy Policy from time to time. When We materially change the Policy, a notice will be posted on our Website along with the revised Privacy Policy.

WHEN YOU ACCESS OUR WEBSITE, YOU ACKNOWLEDGE AND ACCEPT THIS PRIVACY POLICY. YOUR CONTINUED USE OF THIS WEBSITE AFTER CHANGES HAVE BEEN POSTED TO THE PRIVACY POLICY WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY OR ANY CHANGES, WE MAY SUBSEQUENTLY MAKE, IMMEDIATELY STOP ACCESSING OUR WEBSITE.

Collection and Use of Personal Information

We do not collect any information that allows us to identify or contact you unless you provide that information yourself, for example, when, if applicable, you register for the Website, if you email us, if you fill out a form electronically, or otherwise provide personal information during interaction with the Website. Personal information is data that can be used to uniquely identify or contact a specific individual. In certain circumstances, we may request, allow or otherwise provide you an opportunity to submit your personally identifiable information with a feature, program, promotion, or some other aspect of our Website. If you provide us with personal information through our Website, we have taken precautionary steps to help make sure that the information you may provide is kept confidential. Reliavet and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with additional information to provide and improve our products, services, content, and advertising. You should know, however, that we cannot guarantee or warrant the security or privacy of Internet transmissions, as they could be intercepted. IN ORDER TO PROTECT YOUR PRIVACY, DO NOT EMAIL OR SUBMIT ELECTRONICALLY ANY INFORMATION YOU CONSIDER CONFIDENTIAL.

Information We Collect

Reliavet may collect certain information when you access or use the Website. This information may include location information, IP address, device identifier, browser type, domain name, operating system, information about your use of the Website, internet service provider, pages that you visit before and after using the Website, the date and time of your visit, information about the links you click and pages you view within the Website, and other standard server log information. We may use various tools such as cookies, web beacons, and other online tracking technologies to collect this information. We may combine certain automatically collected information with additional information we obtain about you, which may include information we obtain from third parties. We collect your information from the following sources:

• Information you give us, such as during registration on the Website, Website interactions, such as rating products, joining a forum, customer service operations, purchasing, scheduling, surveys, download of a software update, and other Website transactions;
• Information from other sources, such as companies that help us to update our records; and
• Information automatically collected when you visit or use our Websites, such as Tracking Technologies, via cookies and device information.

Collection and Use of Non-Personal information

We also collect non-personal information and data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it: (1) we may collect information such as occupation, language, zip code, area code, unique device identifier, location, and time zone so that we can better understand customer behavior' and improve our products, services, and advertising; and (2) we also may collect information regarding customer activities on our Website and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our Website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

If we combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.

Information from Other Sources

We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct or supplement our records, improve the quality or personalization of our service to you, and help prevent or detect fraud. In addition, we may collect information from consumer reporting agencies or other service providers if you obtain certain financial products.

Automated Information Collection

We receive and store certain types of information when you interact with our Websites, emails, and online advertising. Our purpose is to allow the Websites to work correctly, to evaluate the use of the Website, and to support Website analytics and marketing campaigns. Some examples include:

• We may collect technical information such as your internet protocol address, device operating system, browser type, the address of a referring Website, if any, and the path you take through our Websites.
• We use "cookies" to recognize you as you use or return to our sites. This is done so that we can provide a continuous and more personalized shopping experience for you. A cookie is a small text file that a Website or email may save to your browser and store on your hard drive.
• We may also use web beacons. Beacons let us know if a specific page was visited, an email was opened, or if ad banners on our Website and other sites were effective.

• Reliavet does not sell or rent your personal information.
• Reliavet and its affiliates may use your personal information to provide products and services and support core business functions. These uses include order or service fulfillment, internal business processes, marketing, authentication, loss prevention, public safety, and legal functions.
• Reliavet may use the information collected to prevent and address fraud, breach of policies or terms, and threats of harm
• Reliavet may use the information collected to personalize your interaction with the Website, conduct surveys or promotions, respond to any comments, questions, emails, or requests from you, or provide you with information that we believe may be useful to you, such as latest product announcements, important notices, software updates, and upcoming events. Reliavet may use personal information to help us develop, deliver and improve our products, services, content, and advertising.
• Reliavet may also use personal information for internal purposes such as auditing, data analysis, and research to improve Reliavetd's products, services, and customer communications.
• Reliavet may also use personal information to: keep a record of our transactions or communications; to comply with any applicable law, regulation, or legal process; protect our rights, the rights of an affiliate or related third party; or use it to take appropriate legal action, such as the enforcement of the Terms of Use.
• We may combine all the information we collect. We may disclose your information within our corporate family of companies.
• Reliavet may also use your personal information to provide customer service, send you informational notices, and contact you through any contact information you have provided in accordance with this Privacy Policy and our Terms of Use. If you enter a sweepstake, contest, or similar promotion, we may use the information you provide to administer those programs.

Disclosure to Third Parties

At times, Reliavet may make certain personal information available to our strategic partners or affiliates that work with Reliavet to provide products and services or that help Reliavet market to customers. Reliavet will only share personal information to provide or improve our products, services, and advertising; it will not be shared with third parties for their marketing purposes or any other use. We may share your Personal Information connection with an asset sale, merger, bankruptcy, or other business transaction.

The third parties with whom Reliavet may share personal information include companies who provide services such as information processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.

The third parties may be located in the United States or wherever Reliavet transacts business.

Legal Requirements and Protection of Our Company and Others

We may disclose your information in other special circumstances. These include situations when the sharing is necessary to protect the safety, property, or other rights of Reliavet, our customers, our associates, or any other person, or where otherwise required by law. Reliavet may provide your personal information in response to a court order, subpoena, search warrant, or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law. Reliavet may cooperate with law enforcement authorities in investigating and prosecuting illegal activities, violate our Terms of Use, or may be harmful to others

Cookies and Other Technologies

Reliavetd's Website, online services, interactive applications, email messages, and advertisements may use various technologies, now and hereafter devised, that automatically collect certain Website usage information whenever you visit or interact with the Website. Website usage information may be collected by various methods, including, but not limited to, "cookies" and other technologies such as pixel tags, web beacons, mobile device identifiers, and embedded scripts.

• Cookies are small data files that a web browser places on your computer when it is used to visit our Website. The use of cookies is a common practice on many websites. We may place cookies on your computer to allow us to recognize you on the Website during future visits, to measure web traffic, to offer you certain products or services, or to customize your visit. Your Internet browser may include settings that permit you to block cookies or to be notified when cookies are placed.
  • Some cookies we use are "session" cookies, meaning they are automatically deleted from your hard drive after you close your browser at the end of your session. Session cookies are used to optimize the Websites' performance and limit the amount of redundant data downloaded during a single session. We also may use "persistent" cookies, which remain on your computer or device unless deleted by you (or by your browser settings).
  • We may use persistent cookies for various purposes, such as statistical performance analysis, to ensure the ongoing quality of our services.
  • We and third parties may use session and persistent cookies for analytics and advertising purposes, as described herein. Most web browsers automatically accept cookies, but you may set your browser to block certain cookies (see below). In accordance with applicable law, we may obtain your consent separately before collecting information by automated means using cookies or similar devices.
• Our Websites may use Google Analytics, a vendor's service that uses cookies, web beacons, web pixels, and/or similar technology to collect and store anonymous information about you. You can learn more about Google Analyticsd' privacy policy and ways to opt-out of Google Analytics tracking by visiting the Google Analytics website.
• Our Websites may use Adobe's analytics and on-site personalization services, which use cookies, web beacons, web pixels, and similar technology to collect and store information about you or your device or browser. You can learn more about how Adobe may handle information collected through our use of its services and your options for controlling this activity by visiting Adobe's website.

Reliavetd's Communications

On occasion, Reliavet may send our customers and Website visitors electronic communications, including but not limited to newsletters, bulletins, status updates, account verifications, or other communications, such as marketing information. Reliavet may also send information via email regarding Website updates, general product or service information, or other general topics. You will be offered an opportunity to consent and/or opt-out of such communications where applicable. Certain communications, such as those related to Website updates or account verifications, may not be subject to an opt-out.

Protection of Personal Information

Reliavet takes extensive precautions, including administrative, technical, and physical measures, to safeguard your personal information against loss, theft, and misuse and against unauthorized access, disclosure, alteration, and destruction.

Reliavetd's online services use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser such as Internet Explorer, Safari, or Firefox. Doing so protects the confidentiality of your personal information while it is transmitted over the Internet.

When you use some of the Websites, services, or applications or post on a forum, chat room, or social networking service, if any, the Personal Information you share may be visible to other users and can be read, collected, or used by them. You are responsible for the personal information you submit in these instances. For example, if you list your name and email address in a forum posting, that Information is public. Please take care when using these features.

Retention of Personal Information

Reliavet makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Educational and Informational Purposes

All general non-individualized veterinary and veterinary-health-related information contained within our Website is intended to be general in nature and should not be used as a substitute for a visit with a veterinarian. The general information contained on the Website is intended to offer only a general basis for individuals to discuss their petd's medical condition with their veterinarian and is not intended to establish any professional provider-to-patient relationship. Any general information found on this Site is not a substitute for the professional advice and consultation that would be obtained in a visit or call to a veterinarian.

We do not provide any assurances as to the accuracy or completeness of the information available at or through this Website, which is solely provided for the convenience of the Website user and should not be considered medical advice.

Features Provided by Social Media Platforms/Other Parties

We may have a presence on various social media platforms, such as Google Maps, Facebook, Instagram, YouTube, and other platforms, including those used to submit reviews/ratings. We may receive from them information related to our presence on the respective social media platform(s) when you choose to visit us on those sites or to communicate with us. We may provide interfaces or links on the Website to facilitate your sending a communication from the Website through another partyd's services, for example, to share content from the Website on Facebook or other social media platforms. In most cases, this content is being served or published by another party, which may be collecting data from you in connection with the content. These other parties may collect and retain personal information used or provided in any such communications or other activities. Please note that these other partiesd' data practices are not subject to this Privacy Policy.

Additionally, some of the services provided on these Social Media Platforms and other partiesd' websites may allow you to post comments, reviews, or ratings in a public forum. If you decide to submit information regarding the services or care provided to you by Reliavet, your experiences with Reliavet, and/or your ratings or reviews of Reliavet, that information may be publicly available. If you elect to use one or more of these Social Media Platforms or other parties, then any personally identifying information that you may provide as part of the services offered by these Social Media Platforms or other partiesd' websites, as well as your registration information, will be available to the Social Media Platform or other parties administering that Website. By using any Social Media Platform or other partyd's website, you acknowledge that any personally identifying information you provide, including the registration information and any comments, reviews, or ratings provided to that Social Media Platform or other partyd's website, does not constitute a violation of Reliavetd's Privacy Policy. Reliavet will maintain the privacy of your personally identifying information in our possession in accordance with this Privacy Policy and applicable state and federal privacy laws. Reliavet cannot guarantee that any Social Media Platform or other partyd's website will maintain the privacy of your personally identifying information under any circumstance.

You should review the privacy policies of any Social Media Platform or other party before using such services in connection with our Website.

Data Security

We take reasonable measures to help protect personal information collected through the Website from loss, theft, misuse, and other unauthorized access, disclosure, alteration, or destruction. Nevertheless, transmission via the Internet is not entirely secure, and we cannot guarantee the security of your information collected through our Site.

Information for Users Outside the United States

If you are located outside of the United States, please be aware that information we collect, including personal information, will be transferred to, and processed in, the United States. The data protection laws in the United States may differ from those of the country in which you are located. By using the Site or providing us with any information, you consent to the transfer to and processing of your personal information in the United States as outlined in this Privacy Policy.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account at reliavet.com. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Reliavet is not required to retain it by law or for legitimate business purposes. We may decline to process unreasonably repetitive requests, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access or correction requests can be made to contact@reliavet.com.

Contact Us

Should you need to contact Reliavet for any reason, including those regarding this Policy or any privacy concern, please contact us at:

Address: 428 Olivia Rd. Andrews, SC 29510
Email: contact@reliavet.com

If you believe that Reliavet or anyone affiliated with Reliavet has misused any of your information, please contact us immediately to report such activity.

Information from Minors

Reliavetd's Website is not designed for use by children. We do not knowingly collect personal information from children under the age of eighteen (18). If we learn that we have collected the personal information of a child under the age of eighteen (18), we will take steps to delete the information as soon as possible. A parent or guardian of a child under the age of eighteen (18) may review and request the deletion of such childd's personally identifiable information as well as prohibit the use thereof. If you have reason to believe Reliavet has personal information from an individual under the age of eighteen (18), please contact us. IF YOU ARE EIGHTEEN OR UNDER, PLEASE DO NOT SUBMIT ANY INFORMATION TO US.

Keeping Your Information Secure

We have implemented security measures we consider reasonable and appropriate to protect against the loss, misuse, and alteration of the information under our control. Please be advised, however, that while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your personal information. In the unfortunate event that your “personally identifiable information” (as the term or similar terms are defined by any applicable law requiring notice upon a security breach) is compromised, we may notify you by email, at our sole and absolute discretion, to the last email address that you have provided us in the most expedient time reasonable under the circumstances; provided, however, that delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation. From time to time, we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems.

Third-Party Sites and Services

Reliavetd's Websites, products, applications, and services may contain links to third-party Websites, products, and services. Our products and services may also use or offer third-party products or services. Information collected by third parties, which may include location data or contact details, is governed by their privacy practices. We are not responsible for the privacy practices employed by any third-party Websites. We encourage you to note when you leave our Website and to learn about the privacy practices of those third parties before submitting any personal information to such third parties.

Social Security Numbers

Reliavet is committed to protecting the confidentiality of any Social Security Numbers (“SSNs”) that we may receive in the course of our business. Reliavet will take all necessary safeguards, including physical, technical, and administrative safeguards, in an effort to protect against any unauthorized access to SSNs. Reliavet policy limits access to SSNs for lawful purposes only. Any unlawful use or disclosure of SSNs is strictly prohibited.

Copyright

Reliavet either owns the text, photos, and graphics on this Website, including related copyrights, or has permission to use them. You have our permission to use personally or to copy any portion of this Website, but not for profit or other commercial reasons. Any use or copying other than for your personal use is strictly prohibited under federal copyright law and may be subject to civil and criminal sanctions.

Acceptance of Website Privacy Policy Terms and Conditions

By using this site, you agree to the terms and conditions of this Website Disclaimer and Privacy Policy and assume full responsibility for using any information within our Website. You also agree that Reliavet is not responsible or liable for any claim, loss, or damage resulting from the use of this site by you or any user.

Changes to the Reliavet Privacy Policy

Please check our Privacy Policy periodically for changes. We will also notify you of significant updates and will post the date it was last updated at the bottom of the Privacy Policy.

Notice for Users in California

Our Privacy Policy applies to all users of our Website, including those in California. As described herein, third parties may use personal information, but only after Reliavet has obtained your affirmative consent. Reliavet and its affiliates may use your personal information as described herein.

For more information on our Privacy Policy, you may contact Reliavet as follows:

Address: 428 Olivia Rd. Andrews, SC 29510
Email: contact@reliavet.com

Notice for Users in Nevada

Although Reliavet does not sell your personal information, Nevada residents have the right to submit a verified request directing Reliavet not to sell your personal information. If you are a Nevada resident and would like to submit such a request, please send your request to PLEASE PROVIDE EMAIL.

Other States

If you are a resident of a state other than California and Nevada, the applicable law of your state may provide you additional rights.

Last Updated: November 14, 2024